Customer Care

At Severnside, our customer’s needs are at the heart of everything we do and we pride ourselves in delivering industry leading support 7 days a week.

Our customer care centre, handles approx 12,000 calls per month and with no frustrating automated systems, you’ll be speaking to an advisor within our average answer time of 3 seconds, making our customer care world-beating.

With the understanding that all our customers are unique and with over 30 years industry experience, you can be sure that any queries will be dealt with swiftly and efficiently.

Our team of Account Managers are on hand 7 days a week and out of hours to offer advice and solutions to help maximise the value in your waste stream by increasing recycling and diverting from landfill.